1. Introduction
This Privacy Policy applies to all players who use the betpro id platform — accessible at betproid.bet — including through any desktop browser, mobile browser, or the official betpro id mobile application. By registering an account on betpro id, you confirm that you have read this policy and consent to your personal data being processed as described here.
betpro id takes the privacy of its Pakistani player base seriously. We collect only the data necessary to deliver our services, protect the integrity of the platform, and meet our legal and regulatory obligations. We do not collect data we do not need, and we do not keep it for longer than necessary.
The betpro id platform is operated by a licensed online gaming operator. The licence under which betpro id operates requires us to maintain specific data processing and security standards, which are reflected in this policy. Where this policy refers to "betpro id", "we", "us", or "our", it refers to the operator of the betproid.bet platform.
This policy is written for real people, not lawyers. If you read something that seems unclear or raises a concern about how betpro id uses your data, please contact us at support@betproid.bet — we are happy to explain anything in more detail.
2. Data We Collect
betpro id collects different categories of personal data depending on how you interact with the platform. Below is a complete breakdown of the personal information we may hold about you as a registered Pakistani player.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Registration Data | Full name, email address, Pakistani mobile number, date of birth, chosen username, encrypted password | At account creation |
| Identity Verification (KYC) | Copy of CNIC (Computerised National Identity Card), proof of residential address, selfie or video verification where requested | Before first withdrawal or upon request |
| Financial Data | Payment method details (Easypaisa/JazzCash account number, bank account details), transaction history, deposit and withdrawal amounts and timestamps | When making deposits or withdrawals |
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session start and end times | Automatically during platform use |
| Betting & Gaming Activity | Bet history, game history, stakes placed, winnings, bonus usage, active session data | Automatically during platform use |
| Communications | Live chat transcripts, email correspondence, support ticket content, telephone call recordings where applicable | When you contact betpro id support |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | At registration or when updated by player |
betpro id does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you choose to share information of this nature with our support team in the course of a conversation, it will not be recorded or used for any purpose other than addressing your specific query.
3. How We Collect Your Data
Directly From You
The majority of personal data betpro id holds is provided directly by you — when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or update your account settings. You are always in control of what you share with us in these situations.
Automatically During Platform Use
betpro id automatically collects certain technical and usage data when you interact with the platform. This includes your IP address, device information, and activity logs. This data is collected via server logs, cookies, and similar tracking technologies. It is used primarily for security, fraud detection, and improving platform performance — it is not used to identify you personally in a marketing context without your consent.
From Payment Processors
When you deposit or withdraw funds, betpro id receives confirmation data from your payment provider — whether that is Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or a card network. This includes transaction reference numbers, amounts, and timestamps. betpro id does not receive or store full card numbers — card payments are handled by our PCI-compliant payment processor, not directly by betpro id.
From Third-Party Verification Services
For KYC purposes, betpro id may use third-party identity verification services to validate the documents you submit. These services process the data you provide and return a verification result to betpro id. They do not retain your documents independently of their data processing agreements with betpro id.
4. Why We Use Your Data
betpro id processes your personal data for the following specific purposes. For each purpose, we have identified the legal basis that permits us to process that data.
Account Management and Service Delivery
Your registration and account data is used to create and maintain your betpro id account, authenticate you when you log in, process your bets and casino game sessions, and calculate and credit your winnings. This is the core service you signed up for, and processing this data is necessary to fulfil the contractual relationship between you and betpro id.
Identity Verification and Age Checking
betpro id is legally required to verify that every player is who they say they are and that they are at least 18 years old. Your KYC documents are processed solely for this purpose. This is a legal obligation, not a commercial decision — betpro id's operating licence requires it.
Financial Processing and Anti-Fraud
Your financial data and transaction history is used to process your deposits and withdrawals accurately, detect and prevent fraudulent transactions, comply with anti-money laundering (AML) requirements, and resolve any payment disputes. This processing is necessary for both contractual and legal compliance reasons.
Security and Integrity
Technical data including IP addresses and device information is used to detect unusual account access patterns, prevent account takeovers, identify and block users attempting to circumvent platform rules such as the single-account policy, and investigate reports of cheating or collusion. betpro id has a legitimate interest in maintaining platform security and integrity for the benefit of all players.
Customer Support
Communications data is retained so that betpro id can review previous interactions when you contact us again, provide consistent support, and investigate complaints accurately. This serves both the contractual relationship and betpro id's legitimate interest in delivering quality customer service.
Marketing Communications (Opt-in Only)
betpro id will only send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, or special offers if you have explicitly opted in to receive these communications. You can update your marketing preferences at any time from your betpro id account settings or by contacting support. Opting out of marketing does not affect your ability to use the betpro id platform.
5. Who We Share Your Data With
betpro id does not sell your personal data to any third party. Period. Data is shared externally only where it is strictly necessary to deliver the betpro id service or to comply with legal obligations. The categories of recipients who may receive your data are:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, card payment processors, and banks — shared only the data necessary to process your specific transaction.
- Game Providers: Where betpro id sources games from third-party providers such as Evolution, Pragmatic Play, or NetEnt, limited technical data may be shared with those providers to run the game session. Game providers do not receive your financial or KYC data.
- KYC Verification Services: Third-party identity verification providers process the documents you submit for KYC under strict data processing agreements and return only a verification outcome to betpro id.
- Fraud Detection Services: Technical data including IP addresses and device fingerprints may be shared with specialist fraud prevention providers to detect and prevent account fraud and payment fraud.
- Legal and Regulatory Authorities: betpro id may be required by law, court order, or regulatory directive to disclose personal data to relevant authorities. This includes AML reporting obligations. betpro id will comply with such requests where legally required.
All third-party service providers that process betpro id player data are contractually bound to process that data only for the stated purpose, to maintain appropriate security standards, and to delete the data when the purpose is fulfilled. betpro id remains responsible for ensuring that third-party data processing meets the standards set out in this Privacy Policy.
6. Data Retention
betpro id retains personal data for as long as it is necessary for the purpose it was collected, or as required by applicable law and our operating licence conditions. Below are the standard retention periods that apply to each category of player data.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Licensing obligation and dispute resolution |
| KYC Documents (CNIC etc.) | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial Transaction Records | Duration of account + 7 years after closure | Financial regulation and AML compliance |
| Betting & Gaming History | Duration of account + 3 years after closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Device & Technical Logs | 12 months on a rolling basis | Security monitoring and fraud detection |
| Marketing Preferences | Duration of account (updated in real time) | Consent management |
When data reaches the end of its retention period, betpro id deletes or anonymises it securely. Anonymised data — which cannot be linked back to any individual player — may be retained for statistical and analytical purposes indefinitely.
7. Security Measures
betpro id implements a comprehensive set of technical and operational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with industry best practice.
256-bit SSL Encryption
All data transmitted between your device and betpro id servers is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by major international banks.
Encrypted Storage
Personal data stored in betpro id databases is encrypted at rest. Passwords are stored as salted hashes — betpro id employees cannot see your password even if they wanted to.
Access Controls
Access to player data within betpro id is restricted on a strict need-to-know basis. All internal data access is logged and audited regularly.
Intrusion Detection
betpro id operates real-time network intrusion detection and monitoring systems that flag and respond to suspicious access patterns automatically.
Despite these measures, no internet-based service can guarantee 100% security. betpro id will notify affected players promptly in the event of a data breach that poses a significant risk to personal data, in accordance with applicable notification obligations.
8. Cookies & Tracking Technologies
betpro id uses cookies and similar technologies on the betproid.bet website and in the betpro id mobile app. Cookies are small text files stored on your device that help the platform remember your preferences and function correctly. The following types of cookies are used by betpro id:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keeps you logged in during a session, remembers your language preference, enables the betting slip and live casino functionality. Without these, the platform cannot function. | No — required for the platform to work | |
| Helps betpro id understand how Pakistani players navigate the platform — which pages are visited most, where players drop off, and how game categories perform. Data is aggregated and anonymised. | Yes — via cookie settings | |
| Used to deliver relevant betpro id promotions based on your interests and activity, where you have consented to marketing communications. These cookies do not track your activity on other websites. | Yes — via cookie settings or marketing opt-out |
You can manage your cookie preferences via your browser settings. Note that disabling essential cookies will prevent the betpro id platform from functioning correctly. betpro id does not use cookies to track Pakistani players across other websites or to build advertising profiles for external use.
9. Your Data Rights
As a betpro id player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact betpro id support via live chat or email at support@betproid.bet. betpro id will respond to all valid rights requests within 30 days.
Right to Access
You can request a copy of all personal data betpro id holds about you. We will provide this in a readable format within 30 days of your request.
Right to Correction
If any personal data betpro id holds about you is inaccurate or incomplete, you can request that we correct it. For account details, many corrections can be made directly from your account settings.
Right to Deletion
You can request that betpro id delete your personal data. This right is subject to exceptions — data required for legal compliance (such as financial records) cannot be deleted on request but will be handled in accordance with retention schedules.
Right to Restrict Processing
In certain circumstances, you can request that betpro id restricts the processing of your data — for example, while a dispute about its accuracy is being resolved.
Right to Data Portability
You can request a machine-readable copy of your betpro id account data — including your betting history and account details — to transfer to another service if you choose.
Right to Object
You can object to betpro id processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though this right is subject to balancing against betpro id's obligations.
10. Children's Privacy
betpro id is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on betpro id or provided their personal information to the platform, please contact us immediately at support@betproid.bet. Any account found to belong to a person under 18 will be immediately closed and any associated data will be deleted, except where retention is required by law.
betpro id uses age verification checks at registration and KYC to prevent underage access. Pakistani players are required to confirm their date of birth at registration and to provide their CNIC — which is only issued to adults — as part of the KYC process. These measures are specifically designed to prevent underage gambling.
For Parents and Guardians: If you are concerned about a minor accessing betpro id, contact our support team immediately and we will take prompt action. betpro id's Responsible Gaming page provides additional resources on keeping young people safe online.
11. International Data Transfers
As an internationally operated platform, betpro id may transfer your personal data to servers or service providers located outside Pakistan. When such transfers occur, betpro id ensures that appropriate data protection safeguards are in place — including contractual protections with data processors that require them to maintain data security standards equivalent to those applied by betpro id directly.
Game provider data — the limited technical data shared with providers like Evolution and Pragmatic Play to run your live casino session — may be processed on servers in the provider's home jurisdiction. This data does not include your financial or KYC information and is limited to session data required for the game to function.
betpro id will always notify Pakistani players of any significant changes to international data transfer arrangements that affect how their personal data is processed, via the email address registered on their account.
12. Changes to This Privacy Policy
betpro id may update this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce, or changes in applicable law. When material changes are made to this policy, betpro id will notify registered Pakistani players via email at least 7 days before the updated policy takes effect.
The updated policy will always be published at betproid.bet/privacy-policy with the revised "Last Updated" date clearly displayed at the top of the page. Continued use of the betpro id platform after the stated effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you do not agree with proposed changes to the Privacy Policy, you may request account closure and withdrawal of your balance before the effective date of the update. Contact support at support@betproid.bet to do so.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related complaint, the betpro id team is here to help. We aim to respond to all privacy queries within 2 business days and to resolve data rights requests within 30 days.
When contacting betpro id about a privacy matter, please include your registered email address and a brief description of your query or the right you wish to exercise. This allows our team to locate your account and respond accurately without delay. betpro id will never ask you to provide your password when handling a privacy request.